All I. Q., Inc.

Can you explain the new format of the invoices?

The new invoices list everything that has "happened" on your account since the last statement was sent out. Payments received since your last statement is applied against any outstanding previous balances, and new charges are compiled separately.

If you receive an empty invoice, or an invoice that seems unnecessary for other reasons, please let us know.

We are always evaluating better ways of presenting the invoice information. One popular suggestion is that instead of keeping a running balance of new charges, the line items should include their own extended value, based on pro-rating, payment period, and discounts. We do welcome further feedback on this issue.

What happens if I don't pay past due balances?

If payments are 10 days past due of the invoice due date, there will be a $25.00 late payment fee added to the following month. Past due accounts may have their services suspended at any time, without notice.

The further past due you are, the more likely that this will happen. If you will have trouble paying your balances, please contact us immediately to make special arrangements. Accounts that are suspended for non-payment and remain unpaid will be submitted to an international collection agency, and the past due balances will be pursued vigorously. If you have an issue with any charge you receive from us, please contact us to work it out, rather than wait for the unpleasant collection stage.

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